Acknowledgement
The grievance is recorded and checked for the information needed to begin review.
Grievance redressal
A clear route for concerns.
Formal concerns about this website, privacy or Association digital services can be submitted to MDDMA's named Grievance & Data Protection Officer.
Named officer
Aditya Parmar
Grievance & Data Protection Officer
Emailgrievance@mddma.org
Association contact+91 98200 69545
Postal addressC/o E-29, APMC Market-I, Phase-II, Sector 19, Navi Mumbai 400705
What to include
To help us understand and route your grievance, please include:
- Your full name and reliable contact details.
- Your firm name and membership details, where relevant.
- A clear description of the concern, including dates and the service involved.
- Any relevant reference number or supporting screenshot that does not expose another person's confidential information.
- The outcome or assistance you are requesting.
Use the subject line “Formal grievance” or “Privacy request” so the matter can be identified promptly. Please do not email passwords, payment credentials or unnecessary identity documents.
What happens next
Recorded, reviewed and directed.
MDDMA follows a simple process designed to make the concern traceable and place it with the right person.
Review
The officer may request clarification and coordinate with the Association office, committee or service provider.
Response
You receive an outcome, next step or explanation through the contact channel supplied with the grievance.
Other trade matters
Not every concern is a digital grievance.
Member trade disputes, regulatory representations and membership administration may follow separate Association procedures. Contact the office first and describe the nature of the matter; it will be directed to the appropriate channel.